Cancellation & Refunds Policy
Skillumen is a digital subscription you can try for free and cancel anytime. Because you can evaluate the product at no cost first, paid subscriptions are non-refundable. Here are the details.
1. Try before you pay
The Foundations plan is free forever — no card required. It lets you experience the platform (active-recall cards, AI grading, the AI tutor, the coding labs) before deciding to upgrade to a paid plan.
2. Cancelling your subscription
- You can cancel at any time from your account settings, or by emailing support@skillumen.com.
- Cancellation stops all future renewals. You keep access to paid features until the end of the billing period you've already paid for.
- The free Foundations plan requires no cancellation — it's free forever.
3. Refunds
Because Skillumen can be evaluated at no cost first — the Foundations plan is free forever — all payments for paid plans are final and non-refundable. This applies to:
- Monthly plans — once a billing period begins it is non-refundable; cancel before the renewal date to avoid the next charge.
- Annual plans — non-refundable for the paid term; you may cancel anytime to stop auto-renewal.
- Partial / unused time — not refunded, but you keep full access until the end of the period you've already paid for.
The only exception is a genuine billing error — for example a duplicate charge or a charge caused by a technical fault. We'll correct those in full. That's not a satisfaction refund; it's fixing a payment that shouldn't have happened.
4. How a billing-error correction is processed
Where a correction is approved, it is issued to your original payment method via our payment processor (e.g. Razorpay), and typically reflects within 5–7 business days, depending on your bank or card issuer.
5. Reporting a billing error
If you believe you were charged in error (e.g. a duplicate charge), email support@skillumen.com from your account email with the transaction reference. We aim to respond within 1–2 business days.